Knowledge Work Management — Where Can AI Help?
AI will eliminate many forms of existing knowledge work but can it make the knowledge workers who survive the agentic AI ...
Knowledge management takes center stage in the AI journey
Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.
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The Importance of Knowledge Management in the Age of Digital Transformation
In an era where information is as valuable as currency, the practices encompassing knowledge management have become ...
The Benefits of Implementing a Knowledge Management Tool in a Business
In today’s rapidly evolving business landscape, staying ahead of the curve means embracing technologies that streamline operations and foster collaboration. One such innovation is a knowledge ...
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KM & AI Summit 2025 keynote to showcase knowledge management and AI as the backbone for customer service success
Ashu Roy, chairman and CEO of eGain, will share how leading clients are accelerating knowledge creation and curation, along with improving search success rates while driving down costs, during his KM ...
Applaud Launches AI-Native HR Case Management, Completing Its HR Service Delivery Suite
Applaud, the HR-focused, employee-led disruptor for the world of work, today announced its AI-native HR Case Management solution. Purpose-built for HR's ...
Why Recall AI is the Best Tool for Organizing and Retaining Knowledge Fast
Learn how Recall AI simplifies information capture, builds personalized knowledge bases, and enhances retention with ...
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Ikujiro Nonaka, who pioneered 'knowledge management' theory, dies at 89
TOKYO -- Ikujiro Nonaka, a management scholar and professor emeritus at Hitotsubashi University, died of pneumonia at his home in Tokyo on Jan. 25. He was 89. He first rose to prominence after ...