Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating ...

Recently, Verizon CEO Sowmyanarayan Sampath sent an email to customers. At first, it seems like the kind of generic corporate communication that big companies send from time to time. You know, the ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock.

Verizon has partnered with Google to revamp its My Verizon app with a Gemini AI-powered customer assistant. It is capable of quickly fixing complex issues without any intervention from a human ...

Verizon's cryptic Project 624 flew under the radar until this week, when the carrier announced a new customer service program built on Google Gemini AI technology that's intended to resolve issues ...

With this valuable information, any company in any industry can learn from the investment Verizon is making in customer ...

Verizon Fios is a fiber internet service provider offering plans with speeds up to 2 Gigs. Learn if Verizon Fios is right for ...

Verizon Communications Inc (NYSE:VZ). unveiled a multi-pronged overhaul of its consumer services Monday, debuting a suite of artificial intelligence-driven tools, retail expansions, and live agent ...

Verizon highlighted a new customer service programme designed to ensure subscribers would be able to resolve issues by contacting the operator a single time using an AI assistant. The operator also ...

Verizon claims they are the only carrier to offer this level of support. Finally, the My Verizon experience has AI built-in (of course it does) to help you find more value or discounts or information.