TELUS Digital is working with Zendesk to deliver CRM and CCaaS integration services, supported by its generative AI platform, Fuel iX™ VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS Digital ...

Salesforce drives CRM innovation with AI-powered tools like Agentforce, strong financial growth, and market leadership. Read ...

Freshworks stock offers 87% potential upside with strong growth, free cash flow, and market share gains. Read more about FRSH stock here.

AI agents are supposed to be what finally delivers AI’s long-promised productivity gains. It’s still early days, and ...

This five-layer maturity model for digital transformation will break down silos and speed up decision-making at DoD, says Salesforce VP of global public sector.

Amazon on Monday announced Nova Act, a new AI model and developer toolkit for creating agents that can perform tasks ...

Physical store purchase volume is decreasing as shopping spreads across a growing array of digital channels. Despite this, in-store shopping remains crucial due to its unique, irreplaceable benefits — ...

Benioff emphasized Agentforce as a reflection of Salesforce’s commitment to driving innovation in customer service, stating, “We are building a limitless digital workforce tha ...

United Talent Agency, whose agents represent Hollywood stars like Will Ferrell and Cynthia Erivo, has struggled to give its staff real-time information on film and TV viewership or ratings because ...

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Planning will determine how effectively AI agents are incorporated to streamline agency processes and systems, government ...