Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced the Genesys Cloudtm platform reached nearly $1.9 billion annual recurring revenue (ARR)i during the fourth ...

However, the additional rise of AI means AI chatbots can now be applied to a ... Messenger, WordPress, Salesforce, Shopify, Dropbox, and many others. Pricing starts from around $20 a month when ...

Microsoft Copilot is getting two new AI agents based on OpenAI models. They are designed to support employees with research ...

In second place is data analysis (37%), followed by customer support and chatbots (33%). Undoubtedly, there’s an enormous opportunity for AI to overhaul the sales arena. And with Salesforce ...

Online investment platform Wealthsimple started working with AI service provider Decagon in January for its customer-facing chatbot, replacing previous service provider Ada. The chatbot can answer ...

Microsoft is introducing a "deep research" AI-powered tool in Microsoft 365 Copilot, its AI chatbot app. There's been a raft ...

Learn More Salesforce announced Agentforce 2dx today, a major update to its digital labor platform that enables autonomous AI agents to work proactively behind the scenes across enterprise systems ...

Can you truly be friends with a chatbot? If you find yourself asking that question, it’s probably too late. In a Reddit thread a year ago, one user wrote that AI friends are “wonderful and ...

(GeekWire File Photo / Todd Bishop) Microsoft announced two AI agents for sales that double as a competitive response to Salesforce in an area where both companies are placing big bets. Sales ...