In a country where the tech industry is mostly thriving in the major metro hubs, a quieter transformation is underway in ...

As generative AI ignites innovation , even small and medium enterprises (SMEs) are now establishing global capability centers ...

Indian BPO firm Fusion CX is preparing for an initial public offering aimed at raising approximately $120 million, as it looks to scale its AI-powered customer experience operations and expand its ...

More than 47% of technology companies are currently adopting or have fully implemented agentic artificial intelligence (AI), according to EY’s latest Technology Pulse Poll. The global accounting and ...

Mexican telecommunications giant Claro is ramping up its presence in Colombia, earmarking more than $53 million to strengthen its operations in the Caribbean and Atlántico regions. The investment is ...

The British Virgin Islands (BVI) and Bolivia are likely to be added to the Financial Action Task Force’s (FATF) gray list for failing to do enough to curb illicit money flows. The Paris-based watchdog ...

Canada is deepening trade relations with Mexico under Prime Minister Mark Carney, as renewed tariff threats from U.S. President Donald Trump prompt Ottawa to rethink its economic strategy. Trade ...

Customer experience services provider TaskUs has announced plans to delist from the Nasdaq as part of a buyout deal valuing the company at $1.62 billion. The move follows extensive discussions between ...

As AI becomes a make-or-break force in the tech industry, non-voice BPO providers are seeing stock values surge, while traditional IT vendors are watching valuations crumble. Big IT companies like TCS ...

Indra is reportedly close to selling its business process outsourcing (BPO) unit to Servinform, a fellow Spain-based company.

Third-party IT support providers are likely to come under heightened scrutiny following a spate of cyberattacks aimed at ...

Layered bureaucracy, steep taxes, lack of transparency, and crumbling infrastructure only deepen the complexity. In many of ...