In a country where the tech industry is mostly thriving in the major metro hubs, a quieter transformation is underway in ...

As generative AI ignites innovation , even small and medium enterprises (SMEs) are now establishing global capability centers ...

Mexican telecommunications giant Claro is ramping up its presence in Colombia, earmarking more than $53 million to strengthen its operations in the Caribbean and Atlántico regions. The investment is ...

Indian BPO firm Fusion CX is preparing for an initial public offering aimed at raising approximately $120 million, as it looks to scale its AI-powered customer experience operations and expand its ...

Canada is deepening trade relations with Mexico under Prime Minister Mark Carney, as renewed tariff threats from U.S. President Donald Trump prompt Ottawa to rethink its economic strategy. Trade ...

Indra is reportedly close to selling its business process outsourcing (BPO) unit to Servinform, a fellow Spain-based company.

Third-party IT support providers are likely to come under heightened scrutiny following a spate of cyberattacks aimed at ...

Artificial intelligence is reshaping the business process outsourcing industry at a noticeable pace, but most of today's AI ...