Ofgem fines Octopus Energy £1.5m for failing to issue final bills to thousands of prepayment customers. The supplier claims ...

An investigation carried out by energy regulator, Ofgem, has found errors with more than 34,000 prepayment meter customer accounts with Octopus between October 2016 and October 2023.

Tower fans use 0.0565 kWh on average, costing around 1.45p per hour to run. If left on for 24 hours, this would add around 34 ...

Octopus has agreed to pay a total of £1.483 million in compensation and redress. The average sum paid per affected customer ...

Octopus Energy has been forced to pay nearly £1.5 million after failing to issue final bills to over 34,000 prepayment meter ...

"As NESO's report sets out, in Great Britain we have one of the most reliable networks in the world, and events of this nature are rare. "N. . .

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Octopus Energy has lashed out at regulator Ofgem over what it called “impossible” rules on customer bills after it was fined £1.5m.

Ofgem found more than 34,000 prepayment meter customers between 2014 and October 2023 did not receive final bills within six weeks.

UK energy supplier to pay £1.5m in compensation for billing errors - Ofgem found more than 34,000 prepayment meter customers ...

An initial $12.14 billion investment is committed to Britain’s high-voltage electricity network, with a further $1.77 billion to power an expansion of the electricity grid.

The British Government regulator's in-house developed system to simplify and streamline the request for adjustments process ...