"Challenges in customer service and workforce capacity stem from decisions made by policymakers and leadership that have shaped the agency's resources and operations. Understanding the broader factors ...

Artificial Intelligence (AI) is transforming workforce management, revolutionising business operations and employee engagement. By leveraging predictive analytics, natural language processing, and ...

The National Oceanic and Atmospheric Administration (NOAA) has reduced its workforce by more than 1,000 employees. The ...