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Based on GlobalData’s conversations with technology vendors, service providers and enterprises, customer experience (from ...

Artificial Intelligence (AI) is entering a new era that is rapidly evolving, moving beyond reactive systems to those capable ...

CEO Prashanth Chandrasekar has signed deals for the site's vast trove of programming knowledge, started an agentic AI ...

Learn why cultivating SEO knowledge within enterprise organizations is essential for cross-departmental collaboration and ...

We have all been there. Tried to cancel a reservation last minute. Received an online order and realised an item is missing so you jump onto a live chat. Maybe you have an item you need to return but ...

Salesforce continues driving its multifaceted growth strategy, and it has solid potential to expand its international ...

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Since the Agentforce implementation, NightOwl Entertainment has found that up to 85% of customer queries have been successfully handled by their agent.

Here are 11 remote jobs that are accepting applications now. The salaries range from $190K up to $360K per year with three of ...

Microsoft is adding new data agents to Fabric, its cloud-based offering combining data warehousing, data science, data ...