Verizon Communications Inc. (NYSE:VZ) is one of the most undervalued NYSE stocks to buy now. In response to the severe flash ...

With this valuable information, any company in any industry can learn from the investment Verizon is making in customer ...

Verizon's cryptic Project 624 flew under the radar until this week, when the carrier announced a new customer service program built on Google Gemini AI technology that's intended to resolve issues ...

Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock.

Verizon has partnered with Google to revamp its My Verizon app with a Gemini AI-powered customer assistant. It is capable of quickly fixing complex issues without any intervention from a human ...

Verizon's strategic $20 billion acquisition of Frontier aims to bolster its fiber network. Integrating Google's AI models into customer service has significantly enhanced efficiency, reducing call ...

Verizon says Google AI for customer service agents has led to sales jump Verizon first started deploying the new AI features in July 2024, ramping them up to full scale in January.

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a ...