T he Social Security Administration (SSA) is set to revolutionize its phone system by incorporating artificial intelligence ...

As the public sector grapples with new challenges, AI offers leaders an opportunity to revolutionize service delivery and ...

Palantir to create vast federal data platform that connects millions of Americans private records under a powerful AI system.

From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

Call it what it is: a panopticon presidency. President Trump’s plan to fuse government power with private surveillance ...

RaaS represents a clear and present danger to the modern enterprise. It industrializes cybercrime, lowers barriers to entry, ...

The following is an unofficial translation of President Lee Jae-myung’s inaugural address to the people, delivered Wednesday ...

With high data security standards (SOC-2 ... personalized and efficient over time. The integration of GPT-4o significantly boosts the app's performance, ensuring that it remains at the forefront of AI ...

I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be.

The Security Think Tank considers how CISOs can best plan to facilitate the secure running of AI and Gen AI-based initiatives ...

Social Security will roll out an AI-powered phone system in 2025 to improve customer service and cut long wait times.

AI is transforming the cybersecurity landscape—empowering attackers with powerful new tools while offering defenders a chance ...