Singapore’s flagship carrier is deploying Salesforce’s Agentforce AI agent platform to improve customer interactions and ...

Based on GlobalData’s conversations with technology vendors, service providers and enterprises, customer experience (from ...

New Salesforce data shows consumers are interested in using AI agents for loyalty point optimization, customer service and ...

service, finance, HR, productivity, and operations across various industries. Salesforce is launching a new marketplace named AgentExchange for its agents and agent-related actions, topics ...

We’ve worked closely with Salesforce to develop agent actions to seamlessly integrate them into our customers’ workflows. Our sales and service customers will now be able to leverage Agentforce and ...

In this regard, Adobe is following the lead of Salesforce, which dominates the customer relationship management software ...

Retailers are investing more in AI, with 76% planning to increase their investment over the next year. AI agents are ...

While Adobe, Salesforce, and Microsoft dominate the CX space, Adobe stands out by blending data-driven insights with creative ...

We speak to Salesforce's Alice Steinglass about what's different building apps with agentic AI - and how they'll interact ...

Business Tech News #1 – Meta and Salesforce are rolling out new AI agents to help with customer service. Meta has launched a pilot program introducing AI-powered customer service agents to ...