Introduction Picture a sales force that exactly knows which leads to follow, armed with intelligence quicker than a cup of ...

We believe that agentic AI represents the next frontier of AI, where autonomous systems independently plan, execute, and ...

Singapore Airlines partners with Salesforce ... AI-driven support by providing tailored recommendations and solutions. Additionally, SIA will leverage Einstein’s generative AI within Service ...

While Adobe, Salesforce, and Microsoft dominate the CX space, Adobe stands out by blending data-driven insights with creative ...

Webex Calling, Cisco’s cloud-based phone system, is receiving new AI features as well. The company today previewed an upcoming release of the platform that will be capable of automatically routing ...

The offering is expected to automate business processes, reducing manual effort and improving efficiency without heavy ...

Data Cloud, the hyperscale data engine built within Salesforce, powers Agentforce by combining relevant data together, enabling the AI agents to better support the customer service representatives ...

AI costs are soaring! FinOps is key to managing cloud expenses for AI services like genAI. Transparency, management and ...

The developer-focused update includes new features ... service case resolutions, lead qualification, or order processing. For example, an AI agent could dynamically handle customer queries in ...

Here are five companies that have launched AI tools designed to help organizations complete time intensive functions more efficiently.

Founded in 1999, Salesforce remains one of the world's most popular and trusted software companies. At its core, Salesforce ...

New collaborations between IBM and Nvidia have yielded a content-aware storage capability for IBM’s hybrid cloud ...