The overall customer experience is the key aspect that distinguishes a company from its competitors, irrespective of the ...

To address this, a new function is taking shape: the AI librarian. This role ensures that AI models are not just powerful but ...

Ashu Roy, eGain CEO, began his keynote address at the KM & AI Summit by saying how excited he was about AI and KM.

We recently compiled a list of the 10 Stocks That Members of Congress Own. In this article, we are going to take a look at ...

Compliance and precision are non-negotiable in highly regulated industries. Customer relationship management (CRM) optimization and business process automation must, therefore, be handled with expert ...

Does he have a new type of data management system that ... very likely that Salesforce will be one of those companies. As highlighted many times, they do so much more than CRM today and hence have the ...

Founded in 1999, Salesforce remains one of the world's most popular and trusted software companies. At its core, Salesforce ...

Learn More Researchers at Rutgers University, Ant Group and Salesforce Research have ... having a reliable memory management system can make a big difference. Memory is critical in LLM and agentic ...

In this regard, Adobe is following the lead of Salesforce, which dominates the customer relationship management software ...

Kunal Parekh is a Quality Assurance Senior Analyst with expertise in software testing across multiple industries.

We believe that agentic AI represents the next frontier of AI, where autonomous systems independently plan, execute, and ...

Salesforce, Inc. (NYSE:CRM) is a global leader in cloud-based customer relationship management (CRM ... is also shifting to a universal credit system for AI services, offering clients greater ...