Salesforce executives present its Agentforce agentic AI technology as a ‘whole system’ approach not hung up on large language models. They say it is a ‘holy trinity’ of data, apps and agents.

Salesforce's top boss, Marc Benioff, has made a big effort in recent years to transition the firm beyond traditional cloud computing and toward data-driven machine learning and generative AI to ...

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What is lead scoring? Discover how it helps prioritize leads, improve sales efficiency, align teams, and boost conversions by ...

While the company did not invent the CRM, it represented a variety of critical technology and category ... of systems and data repositories used by the customer. Unlike salesforce automation ...

The next wave of data management disruption is coming, as AI churns out more unstructured data. Is your stack prepared? The ...

Agentic AI is emerging as the next paradigm in AI evolution, though its definition varies based on how different companies ...

Qualtrics' President of AI, Gurdeep Pall, believes the company's repository of human sentiment data could position it to move ...

ServiceNow has taken big steps in AI in the past year, integrating AI into its SaaS offerings instead of trying to deflect or ...

Why Google DeepMind, Perplexity, Khan Academy, Canva, and Salesforce are among Fast Company’s Most Innovative Companies for 2025.

Salesforce CEO Marc Benioff last month declared 2025 as the “absolute year of Agentforce,” a product the software company ...