Agentic AI—or an artificial intelligence system that can think, plan, navigate complex workflows and decide for itself—is at ...

With the help of AI, Salesforce can probably do without some staff. At the same time, the company needs salespeople trained in new AI products, CEO Marc Benioff has stated.

AI agents are set to transform enterprise. But when will they really come to the fore? Salesforce and Mulesoft says this will be the year.

There has been a shift in discussions about artificial intelligence toward “agentic AI” that has real implications for the ...

Frost & Sullivan recognized Fabric as a market leader in enterprise conversational AI, citing its transformative platform-based solutions that streamline workflows and redefine care experiences. NEW ...

Salesforce's Agentforce uses AI to optimize order support, cut costs, and deliver personalized customer experiences for retailers worldwide.

Glean Technologies Inc., the creator of a powerful generative artificial intelligence-powered enterprise search application, ...

Salesforce ended 2024 on a strong note ... in his effort to shift the conversation towards AI agents that are becoming increasingly important in the new era that is in the making.

Salesforce has announced the general availability of its conversational AI assistant along with a library of pre-programmed ‘Actions’ to help sellers benefit from conversational AI in Sales Cloud.

(Bloomberg) -- Salesforce Inc. Chief Executive ... with initial pricing of about $2 per agent conversation. Benioff has talked up market interest in AI agents and has said he is hiring more ...

Owain is the CRM Editor at TechRadar. He spends his time getting hands on with CRM platforms, interviewing key players from across the industry, researching the CRM market, and attending industry ...

Dennis Woodside, CEO and President of Freshworks, recently made the trip to Europe, its biggest market outside of the US. Woodside has been CEO since 2022 ...