She emphasized that Salesforce is implementing all of its AI internally, which helps the company understand their customers' concerns. "We like to drink our own martinis," Shih joked.

Salesforce is growing its Einstein platform with an autonomous AI agent technology that will be used initially to support customer self-service.

Salesforce has expanded its AI tools with Agentforce, a platform to help users automate tasks. Agentforce uses generative-AI models that build on Salesforce's existing products.

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer ...

Salesforce, one of the leading cloud-based CRM providers, has jumped into the AI agent world by announcing its first fully autonomous AI agent – Einstein Service Agent. Powered by GenAI, the new agent ...

Salesforce says its Einstein Service Agent, built on Einstein 1, the company’s AI platform, doesn’t need to be pre-programmed with a map for interacting with customers.

Salesforce's Einstein Copilot can provide insights and perform tasks help streamline daily processes. However, it also comes with risks that you should takes steps to mitigate. Learn more from ...

Salesforce CRM is highly customizable; with time, you can modify almost every element to fit your specific business needs. The lowest-priced plan includes advanced features, such as AI-powered ...

Slack owner Salesforce is following Microsoft and Google with the launch of AI chatbot software. Along with its own Einstein GPT, it’s partnered with OpenAI on a ChatGPT for Slack bot to handle ...

Salesforce has taken the covers off a new Einstein-powered service agent, which it describes as autonomous, meaning the chatbot can take actions without the involvement of a human being.

Because 'no sales team has enough pipeline,' these AI-powered programs can assist with qualifying a sales lead and helping a salesperson rehearse their pitch.