Salesforce has actually been developing AI to help clients, who primarily use its software for customer service, sales, and automating their marketing, since releasing its original Einstein AI ...

Slack owner Salesforce is following Microsoft and Google with the launch of AI chatbot software. Along with its own Einstein GPT, it’s partnered with OpenAI on a ChatGPT for Slack bot to handle ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service is ...

Salesforce is jumping into the AI agent world with a new service that builds on the company’s Einstein platform for AI. The new Einstein Service Agent is a generative AI-powered self-service ...

Salesforce says its Einstein Service Agent, built on Einstein 1, the company’s AI platform, doesn’t need to be pre-programmed with a map for interacting with customers.

As AI-powered chatbots become more human-like and conversational, they can improve efficiency and customer experience, but also come with a unique set of challenges, such as ensuring data privacy, and ...

Salesforce has expanded its AI tools with Agentforce, a platform to help users automate tasks. Agentforce uses generative-AI models that build on Salesforce's existing products. This article is ...

In this model, Salesforce is responsible for securing the infrastructure, platform, and services that enable AI (as shown by the Einstein Trust Layer) and the secure processing of customer data ...

As part of its Sales Cloud software platform, the company announced Einstein SDR Agent, which will "autonomously engage with inbound prospects to nurture pipeline 24/7," said Salesforce.

Salesforce touted its new suite of autonomous AI agents ahead of its annual Dreamforce conference Thursday, saying its Agentforce platform represented “the third wave of the AI revolution.” It ...

Salesforce CRM is highly customizable; with time, you can modify almost every element to fit your specific business needs. The lowest-priced plan includes advanced features, such as AI-powered ...