News

The Philadelphia Tribune14h
SEPTA reports record customer service scores
SEPTA reported its highest score in its quarterly customer satisfaction surveys on Thursday. The transit authority averages a ...
Mass Transit20h
SEPTA customer satisfaction scores reach all-time high
The data comes from the agency’s quarterly Customer Satisfaction Survey, which was conducted for the first time since 2023.
Facing a $213 million budget shortfall, Philadelphia’s transit authority is now cracking down on fare evaders
Dawn Cooper, a veteran bus driver with the Southeastern Pennsylvania Transit Authority (SEPTA), says she’s seen a lot in 25 ...