"84% of contact center agents hate their desktop tools, per Gartner," said Ashu Roy, eGain CEO. "Instead of complaining about a 'slow computer' while desperately clicking across apps, they can now ...

ON24 , a leading intelligent engagement platform for B2B sales and marketing, today announced it has achieved top rankings across multiple enterprise categories in the G2 Winter 2025 Reports.

ON24 achieves top position for enterprise results, relationships and implementation success, reinforcing global market leadership ON24 (NYSE: ONTF), a leading intelligent engagement platform for ...

NICE Actimize, a NICE business, has released "The 2025 Fraud Survey: EMEA Financial Fraud Trends and Investment Priorities" report which identifies the fraud trends landscape across Europe, the Middle ...

However, the additional rise of AI means AI chatbots can now be applied ... Messenger, WordPress, Salesforce, Shopify, Dropbox, and many others. Pricing starts from around $20 a month when paid ...

Method Communications today announced it has been selected as Salesforce's U.S. public relations agency of record. This partnership establishes Method as the lead agency in Salesforce's strategy ...

Manus gained attention in the tech world when it released what it claimed to be the world’s first general AI agent. It stated ...

Here are five companies that have launched AI tools designed to help organizations complete time intensive functions more efficiently.

Salesforce partners with Singapore Airlines to enhance customer service through AI-driven solutions and Agentforce technology.

The founder and CEO of IPO-bound fintech Klarna took to X to once again explain why his company ditched Salesforce’s flagship CRM product about a year ago in favor of its own homegrown AI system.

Is AI still in its earliest stages? Of course, it is; the data center infrastructure to build all the models and support all the apps is still being built. Salesforce is ahead of the game in ...