Above all, leaders need to show their people that knowledge management is a key priority—AI or no AI.

The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not quite ready for prime time.

There is no shortage of Personal Knowledge Management (PKM) tools out there. Among them, finding a digital haven for your ...

TriliumNext is another community-driven PKM tool for your workflow. It’s a highly flexible, hierarchical note-taking ...

“Knowledge management is the process of capturing, distributing, and effectively using knowledge.” KM refers to a set of techniques used to capture, share, and use the information available in order ...

Organizations are formed by collective knowledge and will fail or succeed depending on the techniques used to store, share and capture information. Also, how an organization effectively manage the ...

Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.

Conclusion Knowledge management through a comprehensive knowledge management platform can help boost your business in multiple ways. From improving customer experience and satisfaction to boosting ...

A look at how experts see knowledge management evolving up in 2025, from the potential opportunities it faces in the age of gen AI, to the problems the technology could cause for KM teams, and more.