Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

A Verizon building. Getty Images "We get hundreds of thousands of calls into customer care every day. Every single one of those calls, we listen to it, we transcribe it, put it into an AI engine ...

With this valuable information, any company in any industry can learn from the investment Verizon is making in customer ...

Verizon Communications Inc. VZ recently announced the launch of cutting-edge AI-powered features that will transform the customer experience. Verizon Customer Champion is a standout personalized ...

My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...

Verizon, America’s Most Reliable 5G Network, Launches Industry-Leading, AI Powered Customer Experience Innovations Verizon Communications, Inc. - GlobeNewswire - 10 minutes ago ...

Verizon Communications Inc. VZ recently announced the launch of cutting-edge AI-powered features that will transform the customer experience. Verizon Customer Champion is a standout personalized ...