Salesforce CEO Marc Benioff last month declared 2025 as the “absolute year of Agentforce,” a product the software company ...

Salesforce has announced new Contact Center updates to its Service Cloud, including features such as conversation mining and generative AI-driven survey summarization. Salesforce bids to become AI ...

Salesforce, Inc. CRM is set to release its fourth-quarter fiscal 2025 earnings on Feb. 26, and expectations are high. The company has been a major beneficiary of the ongoing digital transformation ...

PayPal scammers adopt Docusign API to con customers, electronic employee monitoring reaches an all-time high and Reddit is a hidden SEO and engagement goldmine for SMBs.

Worth $2.5 billion over seven years, the agreement would link Google Cloud's infrastructure with Salesforce's AI-powered Agentforce ... Financials), which combines IT service management and ...

Salesforce Inc. is looking to lessen its reliance on Amazon Web Services ... Cloud. The new, seven-year deal, announced today, will enable Salesforce customers to run their Agentforce AI agents ...

Salesforce partners with Singapore Airlines to enhance customer service through AI-driven solutions and Agentforce technology.

Here are five companies that have launched AI tools designed to help organizations complete time intensive functions more efficiently.

Salesforce said Wednesday the $1 billion investment in Singapore is designed to accelerate the country's digital transformation and the adoption of its flagship AI offering Agentforce. The cloud ...

Additionally, Salesforce’s Service Cloud will now integrate with Google’s Customer Engagement Suite, allowing for AI-powered customer service tools such as real-time voice translation and ...

The offering is expected to automate business processes, reducing manual effort and improving efficiency without heavy ...