Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

Marketers today live in a world changing at a head-spinning pace, forced to balance a multitude of priorities in an 'Agentic AI' era.

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

AS businesses continue to adapt to an ever-evolving digital landscape, customer experience (CX) is anticipated to play a key role in helping businesses ...

The latest multimodal models operate fluidly across text, images, and speech and will enable the next wave of breakthroughs ...

Grace Hill, the innovator of talent and performance management solutions for commercial and multifamily real estate, today announced the winners of the 2025 Kingsley Excellence Awards and the 2024 ...

Cigna is officially kicking off a multiyear effort designed to "meaningfully" change the experience of its members. | Cigna ...

Cisco Systems has joined forces with French AI startup Mistral AI for the creation of an AI agent that the two companies say ...

IONNA, the joint venture founded by BMW, General Motors, Honda, Hyundai, Kia, Mercedes-Benz, Stellantis, and Toyota, has ...