We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating small language models that are personalized to Verizon services and ...

Verizon has partnered with Google to revamp its My Verizon app with a Gemini AI-powered customer assistant. It is capable of quickly fixing complex issues without any intervention from a human ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a ...

Within the Verizon app, AI is being used to customize and streamline the customer service experience. Sampath mentioned new innovations in agentic and generative AI that have enabled these added ...

Still, Verizon continues to refine the AI models based on feedback from customer-service agents, she said. Each new customer-service AI tool is rolled out as a controlled pilot first, in which ...

AI Ecosystem Customer & Partner Quotes Related Stories "Verizon provides a robust network infrastructure that can support demanding AI workloads," said Bikash Koley, VP, Google Global Networking ...

Automating customer service responses. Guided by Verizon’s machine learning center of excellence, the business and IT teams together applied design thinking to the issues they were having with ...